I have placed my order. What next?
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Contrama Account’s MY ORDERS section.
Will I be informed once my order is processed?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online.
Please note tracking information may not be available for all carriers.
How do I check the status of my order?
Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
Do I have to pay any shipping and delivery charges?
Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on contramat, the shipping and delivery is provided free of cost.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS.
Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
What should I do if I find my package opened or tampered with upon delivery?
contramat believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it.Report this concern by clicking on Return/Replace option in your MYORDERS page within the TrustPay period. We will look at it immediately and get back to you.
Why did I receive a partial order?
We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you!
The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.
How can I find out if Contramat delivers to my location?
You can find out if Contramat.com delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. Contramat keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.
The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
How can I get my orders delivered faster?
Contramat offers Same/Next-Day Delivery for a faster delivery of your order. Ifyou order using this delivery option, then your order will bedelivered to you by end of same/next business day. This delivery option is available only for select cities and items. To check if this option is available to you, check for Same/Next-Day Delivery option mentioned on the right side of the product image on the product page.
Is it possible to get my order delivered Same/Next-Day?
Yes, it is! During checkout, please select the Same/Next-Day delivery option, depending on whether this product can be shipped by this option to your location. Next-Day delivery is charged at Rs.70 per product in your order. Same-Day delivery is charged at Rs.100 per product in your order.
What if the order is not delivered as per promised date?
Incase the order is not delivered on the promised date for Same-day/Next-Day delivery, Contramat will remit the shipping charges borne by you as SD cash. As per Contramat’s Compensation Policy,double the shipping charges will be credited to your Contramat account.
Please note that the ‘Compensation Policy’ does not hold in the following cases:
• If the address or PIN Code provided is incorrect
• Nobody is present at the address to collect the shipment
• If cash is not ready at the time of delivery
• If you ask for a delayed delivery
• If you request for self-pickup at later point in time
Do you ship internationally?
Unfortunately,we do not deliver products internationally at this point in time.However, you can place your orders to India from any part of the world.